Wiser and Partners LTD t/a Wiser Hospitality Group (referred to in these Terms as "we", "us","our", and "Wiser Hospitality Group").
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Your access to and use of our website is conditional on your acceptance of and compliance with the terms laid out below, governed by all applicable laws. If you do not agree to these Terms, please exit our site and refrain from using our services.

Please note that Wiser Hospitality Group is not responsible for the offerings of third parties included in our services.

GENERAL TERMS

All rights (including copyright, trademarks and other intellectual property rights), title, and structure of services rendered and content including but not limited to all information, data, text copy, page and website layout, maps, graphics, the “look and feel”, logos, icons, trademarks, images, video clips, sound clips, editorial content, notices, data compilations, selection or structure and arrangement of the contents of the services, and the underlying code and software in the website are and will remain the exclusive property of Wiser and Partners LTD, and where applicable its partner suppliers (respective owners) and licensors. The website design and its contents are protected by copyright, trademark, and other laws and treaties around the world. All such rights in the website and related material are reserved.

Nothing in the Terms gives you a right to use Wiser Hospitality Group trademarks, logos, domain names, or other distinctive brand features. Other logos and product and company names mentioned in the website may be the trademarks of their respective owners and the same restrictions apply.
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1. OUR ROLE

1.1  Wiser Hospitality Group is an on-request membership based concierge service for single service bookings providing introductions, arrangements, and access to third-party suppliers including hotels, villas, restaurants, clubs, drivers, excursions, and event organisers. By making a booking, the lead person on the booking agrees on behalf of all persons listed on the booking that;
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- he/she has read these Booking terms and understands and agrees to be bound by them;
- he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking for which this applies;
- he/she has adequate comprehensive travel insurance covering accident and injury, medical, cancellations, delays, and other costs;
- he/she are over 18 years of age and declares that he/she and all persons attending/using the booking are of the appropriate age;
- he/she is responsible for making payment of the booking to the service supplier;
- he/she has read and abides to the terms and conditions set out by the service supplier;
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We, as the booking agent, accept no responsibility for the acts or omissions of the service supplier or for the failure to deliver services provided by them. Your booking request with us is subject to these Booking terms and the specific terms and conditions of the relevant service suppliers applicable to the booking. The service suppliers terms and conditions may limit and/or exclude the service suppliers liability to you in the event of their insolvency either during or prior to the service commencing. Please ask us for the service suppliers terms and conditions if you do not have them.
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1.2  Wiser Hospitality Group acts as a booking agent and concierge service. Unless expressly stated otherwise, we do not combine travel services into a single contract or inclusive price.
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1.3  Each service is contracted and paid for directly between you and the relevant supplier, unless otherwise stated.

1.4 In certain cases, Wiser Hospitality Group may receive a commission or referral fee directly from a supplier in return for introducing you as a client. Any such commission is a commercial arrangement between us and the supplier and does not affect the price you pay for the service. Your contract for each service remains directly with the supplier, regardless of whether we receive commission in connection with that booking.

2. TRAVEL INSURANCE
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2.1 It is a condition of booking with Wiser Hospitality Group that all travellers have adequate and valid travel insurance in place for the full duration of any trip, including any pre-arranged extensions or additional travel arrangements.
2.2 Such insurance should provide appropriate cover for, where applicable, medical expenses, emergency repatriation, personal accident, cancellation, curtailment, travel delays, missed departures, personal liability, loss or theft of luggage and personal belongings, and any activities undertaken during the trip.
2.3 It is the sole responsibility of each traveller to ensure that their travel insurance policy is suitable for their individual circumstances, destination(s), planned activities, and the value of any travel arrangements booked.
2.4 Wiser Hospitality Group may request evidence of travel insurance at any time prior to departure or during the provision of concierge services. Failure to provide satisfactory evidence of insurance upon request may result in us declining to arrange or continue arranging services on your behalf.
2.5 Wiser Hospitality Group does not provide travel insurance and accepts no responsibility for any losses, costs, expenses, claims, liabilities, medical expenses, cancellation charges, supplier penalties, or other financial consequences arising from a traveller's failure to obtain or maintain adequate travel insurance.
2.6 By making a booking through Wiser Hospitality Group, the lead traveller confirms that they and all members of their party have obtained, or will obtain prior to travel, adequate travel insurance covering the entirety of their trip.

3. PASSPORTS, VISAS AND ENTRY REQUIREMENTS

3.1 It is the sole responsibility of each traveller to ensure that they possess a valid passport and any other travel documentation required for their intended destination(s), transit points, and return journey.
3.2 Travellers are responsible for obtaining and complying with all applicable passport, visa, immigration, customs, health, vaccination, testing, entry, exit, and transit requirements imposed by any country, territory, airline, transport provider, or government authority.
3.3 Whilst Wiser Hospitality Group may, from time to time, provide general information regarding travel requirements, such information is provided for guidance only and should not be relied upon as legal, immigration, visa, or regulatory advice. Travel requirements can change at short notice and it remains the traveller's responsibility to verify the latest requirements with the relevant authorities prior to travel.
3.4 Wiser Hospitality Group accepts no responsibility for any traveller being denied boarding, denied entry, refused a visa, refused transit, detained, deported, delayed, or otherwise prevented from travelling as a result of failing to hold the required travel documentation or comply with applicable immigration or entry requirements.
3.5 Wiser Hospitality Group shall not be liable for any losses, costs, expenses, cancellation charges, supplier penalties, additional accommodation costs, transportation costs, missed travel arrangements, or other financial consequences arising from a traveller's failure to obtain or maintain the necessary travel documentation, visas, permits, authorisations, or entry clearances.
3.6 By making a booking through Wiser Hospitality Group, the lead traveller confirms that they and all members of their party will ensure that all required passports, visas, permits, travel authorisations, and other travel documentation are valid and in place prior to travel.

4. CONCIERGE SERVICES PURCHASED THROUGH US

4.1 Wiser Hospitality Group primarily acts as a concierge and booking agent, facilitating introductions and arrangements between clients and independent third-party suppliers.
4.2 In most circumstances, all services arranged through Wiser Hospitality Group are contracted and paid for directly between the client and the relevant supplier. Wiser Hospitality Group is not a party to such contracts and accepts no responsibility for the provision, performance, quality, cancellation, or delivery of those services.
4.3 In limited circumstances and at our sole discretion, Wiser Hospitality Group may agree to procure or resell an individual service on behalf of a client. Where this occurs, such service shall be treated as a standalone booking, separately invoiced and itemised, and shall not be combined with any other service into a single inclusive arrangement.
4.4 Any service purchased through Wiser Hospitality Group shall be clearly identified on the relevant invoice, confirmation, or booking documentation together with the capacity in which we are acting.
4.5 Suggested itineraries, recommendations, proposals, destination guides, booking summaries, or other travel-related information provided by Wiser Hospitality Group are supplied for convenience, inspiration, and organisational purposes only. Such materials do not constitute a package, linked travel arrangement, single contract, or inclusive offer.
4.6 Wiser Hospitality Group reserves the right to decline, withdraw from, or refuse any booking request, arrangement, or transaction which, in our reasonable opinion, may give rise to licensing requirements, financial protection obligations, insolvency protection requirements, regulatory compliance obligations, or any other legal or regulatory responsibilities which we do not provide or have elected not to undertake.

5. SUPPLIER RESPONSIBILITY
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‍5.1  All third-party services (e.g. hotels, drivers, restaurants, excursions) are provided under direct contracts between you and the supplier, unless specified otherwise.
5.2  Wiser Hospitality Group is not responsible for the performance, delivery, or quality of supplier services.
5.3 Wiser Hospitality Group is not responsible for any supplier changes such as room category, restaurant tables, timings, or vehicle changes that may arise from the supplier's operational or management faults.
5.4 Any complaint relating to a supplier service must be raised with the supplier immediately and notified to Wiser as soon as reasonably practicable
5.5  While we may assist with complaints in certain scenarios, any issues, cancellations, or complaints relating to supplier services must be addressed directly with the supplier.

6. LIMITATION OF LIABILITY
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‍6.1  Our liability is limited to:
- Errors in processing bookings we make directly on your behalf.
- Negligence in handling information.
6.2  We are not liable for:
- Supplier insolvency or failure.
- Consequential losses arising from supplier non-performance.
6.3. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability which cannot lawfully be excluded or limited under applicable law.

7. CODE OF CONDUCT

7.1  All customers agree to behave and dress in an acceptable manner, and adhere to any specific dress code if applicable by the service supplier.
7.2  If in the opinion of any manager or owner, or any other person in authority, your behaviour or dress code, or that of any member of your party, is inappropriate, disrespectful, offensive, unlawful, or unsafe behaviour, including but not limited to harassment, violence, excessive intoxication, or conduct likely to damage property or reputation (of Wiser Hospitality Group or our suppliers), cause distress, danger, annoyance, or result in the negative experience of other guests, customers, staff, or third party, we and the service supplier reserve the right to terminate your booking and/or membership immediately.
7.3  In the event of such termination or ejection from service provider, our liability or the service provider's where we have acted as an agent to you and/or your party will cease and you and/or your party will be required to leave your accommodation, restaurant, transport, or other arrangement immediately, with no further obligations owed to you and/or your party by us or service provider.
7.4  We will not pay any expenses or costs incurred as a result of termination, nor will any refunds be granted for early termination of stay or service.
7.5  Additionally you and/or your party may be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party.
7.6  Full payment for any such damage or losses must be paid directly to the service provider prior to departure.
7.7  Any failure to make such payment may incur legal costs from claims made to you and/or us as a result of your actions, and you will be liable to all costs we incur in pursuing any claim against you.
7.8  You agree to indemnify us against any claims made by suppliers or third parties arising from your behaviour.
7.9  We will not be liable for any consequential losses, additional costs, or claims arising from such termination.
7.10  Neither we nor the service provider can be held responsible for the actions or behaviour of other customers or individuals during your booking.

8. PROHIBITION ON COPYING

You must not copy any part of the website and services content or layout, with a view to creating or compiling any form of collection, compilation, directory or database unless we provide you with our prior express written consent to do so.

These Services are operated and provided by Wiser and Partners LTD, 8 Coldbath Square, London, EC1R 5HL, United Kingdom. If you have any questions about these Terms or the Services, please contact us using our Contact page or at info@wiserhg.com

9. GOVERNING LAW

‍These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
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